Your Customer Service FAQs Answered

01.21.23

Because Stellar understands the need for productivity, our equipment is designed and built to maximize uptime and efficiency. That commitment to uptime is also what drives our customer service team. If you have a question about equipment operation, they have the knowledge to guide you through it. If you’re having an equipment issue or need a part, they’ll do whatever it takes to get your machine back up and running as quickly as possible.

Experienced and Knowledgeable
When you contact Stellar, you don’t have to worry about dealing with someone at a random call center who doesn’t know the difference between a hooklift and a mechanic truck. Everyone in Stellar’s customer service department is trained by Stellar and can also draw on the experience of the entire Stellar team. As Customer Service Manager Nick Anderson puts it, “We do everything that we can to provide a positive experience. We listen to understand the customer’s need or situation, then we provide quick, accurate answers and follow up by getting the parts or whatever the customer requires out as fast as possible.”

In addition to stocking a wide range of common parts in the new Parts Distribution Center for quick shipping, Stellar also has a nationwide network of authorized distributors who help with local service and parts. “Uptime is everything for our customers,” notes Anderson. “Time truly is money for them. So we do all we can to minimize disruptions and help them get back on the job.”

Most Frequently Asked Questions
To help you find answers in one place, the Stellar customer service team compiled and answered in this article the questions that come up most often. If you don’t see your question or you’re in need of a part, just contact the team. We’re here to help.

General Questions

Where are your products made?
Stellar is an American-owned and -operated company. Our equipment is designed and built in Iowa and Nebraska.

Where can I buy your products?
Most of our products are available through any of our official distributors, including our international distributors. Tire Service Trucks (including Commercial Fleet & Truck Stop, Agriculture, Mini & Mid-Size OTRs, and Large OTRs) and Tire Manipulators can be purchased directly by contacting our sales team.

What is your lead time?
Lead time varies by product. Please contact us about your needs. You can also see what new and pre-owned equipment is currently for sale.

Mechanic & Service Truck Questions

What is the warranty period for your Mechanic and Service Trucks?
You can view the warranty statement as well as register your warranty. For more details, call 800.321.3741 ext. 4746 or email service@stellarindustries.com.

How much does this truck weigh?
The weight of Mechanic and Service Trucks varies by size. Weight details are available in the specs for each steel and aluminum model. You can also get a high-level comparison.

How much will a certain model of crane lift?
The fastest reference is to view the crane comparison chart and the load chart associated with each specific crane. You can also refer to our blog for more information on crane selection.

Can I buy directly from you?
Most of our products are available through any of our official distributors, including our international distributors. Tire Service Trucks (including Commercial Fleet & Truck Stop, Agriculture, Mini & Mid-Size OTRs, and Large OTRs) and Tire Manipulators can be purchased directly by contacting our sales team.

Where can I get parts?
The fastest way to get mechanic truck parts is through our Parts Distribution Center. Call the dedicated parts phone number at 800.321.3741 x4748 or contact Stellar’s customer service team. You can also contact your local distributor. If they don’t already have what you need on hand, they’ll place a PDC order.

Other than corrosion and weight savings, why go aluminum?
Customization is made easy on all TMAX™ Aluminum Mechanic Bodies because of an extruded aluminum mounting rail on top of the sidepacks. The mounting rail makes it easy to add accessories like crane boom supports, air compressors, tool storage and more. Operators are able to move or add equipment on top of the sidepack without drilling into the compartments, so there’s no worry about water getting in.

Will the aluminum hold up?
Count on it. Our aluminum bodies utilize aluminum in the ideal areas for weight savings and corrosion protection (sidepacks and doors) while adding steel support where extra strength may be needed, such as the load bed, crane box, torsion box and bumper. The result is high strength with reduced weight for added payload. Review our aluminum vs. steel comparison for more details.

Service Crane Questions

Do I need an additional battery to operate an Electric Crane?
It isn’t necessary to have an additional battery, though it’s always a good idea to have a backup ready.

How do you link the transmitter/remote?
Follow the procedure shown in our control system instructional videos.

What is CDTpro™?
CDTpro is Stellar’s newest service truck crane remote control innovation featuring our exclusive Crane Dynamics Technology (CDT™) and Range Finder™ technology. Increase productivity with Stellar’s industry-first service truck crane remote controls that let you control, power and monitor your crane from a safer distance with improved visibility.

Only Stellar CDTpro and CDT Radio Remote Control Systems combine multifunction control, easy-view screens, ergonomic grips for single-hand operation and the rugged durability needed for heavy use and jobsite demands. CDTpro features built-in capacity alerts with an enhanced viewing screen and works with crane models with capacities ranging from 7,500 lbs (44,840 ft-lb) to 14,000 lbs (82,600 ft-lb).

Is my crane still under warranty?
You can view the warranty statement as well as register your warranty. For more details, call 800.321.3741 ext. 4746 or email service@stellarindustries.com.

Can I get a winch on my T-Boom Crane?
Yes, a winch option is available. Your Stellar distributor can help you with your order.

How do you run the crane manually?
You’ll find instructions and advice in our crane operation video.

What is boost mode?
The crane boost system is an industry-first, proprietary technology from Stellar that allows operators who reach maximum capacity to productively operate through that situation by effectively increasing crane capacity to nearly 118% of its normal operating mode for a short period of time. It’s available on most crane models, and you can see it in action in this video.

Service Truck Toolbox System Questions

What is your warranty?
Stellar^® Toolbox Systems are backed by a lifetime warranty on all of the drawer slides, latches and handles.

What are my options?
You have a lot of options, starting with the size. You can choose a heavy-duty, 500-pound-capacity steel or aluminum toolbox system, or select a lightweight aluminum system with a capacity of 250 pounds. There are also options for handle types, width intervals, riser heights, drawer combinations and more. Learn more about getting the toolbox system that works best for you.

Do you sell standard units only or are custom units available?
You can select a standard unit, or it’s easy to customize a toolbox system to fit your needs. Work with your distributor or our sales team to see the possibilities.

Why is yours better than the competition?
Stellar has been building toolbox and drawer systems for decades, and no one beats our lifetime warranty. You have a wide range of options for getting the ideal toolbox system for your needs. Read more about the possibilities.

Do you make more than one style?
Yes! From different sizes to even different colors, many configurations are available.

Air Compressor Questions

What is the warranty period for air compressors?
You can view the warranty statement as well as register your warranty. For more details, call 800.321.3741 ext. 4746 or email service@stellarindustries.com.

Do you have an aluminum cask/lighter-weight version?
Yes, some models can use the 40P. It’s 40 cfm @150 psi, has an aluminum crank case and offers a smaller footprint for installation on smaller or larger trucks.

Do you manufacture all the compressors you sell?
There are a few models that are outsourced, but most are built by Stellar. You can check the origin of any model with your distributor or with our sales team.

Which air compressor is right for me?
You can get help finding the ideal model by working with your distributor or our sales team. A great place to get started is to check out these insights on compressor selection.

Lube Skid Questions

Will the mobile mount system fit into the back of my service truck?
In most cases, yes. The beds on most service trucks are 48″ or wider, so Stellar Lube Skids are built to be 47.5″ wide for an easy fit.

I can’t get my grease pump to work. What should I do?
Most of the time, a grease pump will start working again when the big nut on the top is tapped with a rubber mallet. If that doesn’t solve the issue, then contact the customer service team.

Where can I get parts for my Lube Skid?
The fastest way to get lube skid parts is through our Parts Distribution Center. Call the dedicated parts phone number at 800.321.3741 x4748 or contact Stellar’s customer service team. You can also contact your local distributor. If they don’t already have what you need on hand, they’ll place a PDC order.

What is the difference between permanent mount and mobile lube skids?
Permanent lube skids are fixed in place and integrated into the truck. Mobile lube skids include pockets for a forklift and can be lifted by a crane if needed.

Do you make custom versions of your products?
Absolutely. Stellar can customize a lube skid to fit your needs with different capacities, fluid types and more. Contact your distributor or our sales team to learn more about customized lube skid packages.

Tire Truck & Manipulator Questions

How many tires will fit in a 904 service body?
Stellar 904 Tire Service Trucks can typically carry 8 to 10 tires arranged in single rows.

How do I run the remote control?
For operational instructions and guidance, check out our library of training videos.

How big of a tire will a specific crane handle?
You can view and compare different capacities in our tire crane capacity chart.

What is the warranty period for these products?
You can view the warranty statement as well as register your warranty. For more details, call 800.321.3741 ext. 4746 or email service@stellarindustries.com.

Can you do custom tire trucks?
We sure can. Our goal is to help you get equipment that maximizes productivity, so you can work with your distributor or our sales team to get what you need.

Hooklift, Roll-Off and Dumpster Truck Questions

What are uses for a hooklift?
No other vehicle offers the flexibility of a hooklift. We’ve identified more than 100 uses for a hooklift, and the list just keeps growing.

Do you have any training resources for how to operate a hooklift, hooklift safety, hooklift maintenance, etc.?
Yes. A great place to start is our library of training videos.

What is the warranty period for your products?
You can view the warranty statement as well as register your warranty. For more details, call 800.321.3741 ext. 4746 or email service@stellarindustries.com.

Fuel Trailer Questions

Why can’t I buy directly from you?
Our sales team can help you with information and selection, but our dedicated distribution network helps ensure that you’ll work with someone who understands local needs.

Where can I get parts for my FuelMate trailer?
The fastest way to get FuelMate trailer parts is through our Parts Distribution Center. Call the dedicated parts phone number at 800.321.3741 x4748 or contact Stellar’s customer service team. You can also contact your local distributor. If they don’t already have what you need on hand, they’ll place a PDC order.

Why use a multi-tank fuel trailer?
A big advantage of our multi-tank fuel trailers is that they allow an operator to pull the trailer without a hazmat license (check local laws) while still carrying a large amount of fuel. Check out this video to learn more.

Can you use Stellar fuel trailers for gasoline?
No. Our trailers are specifically designed for diesel fuel and diesel exhaust fluid (DEF).

Can the fuel trailers be customized?
Yes. Different configurations can be arranged. Work with your distributor or our sales team to get what you need to maximize jobsite productivity.

Don’t See Your Answer?

For other questions or help with parts, just contact the team.