Parts Coordinator

Overview

Are you looking to take your career to the next level? Joining the Stellar team means you can take ownership of your future. We are a people-focused company that values our employees and offers all the benefits of being a market leader. As an employee owner on our team, you will have opportunities for personal and professional growth, as well as the chance to contribute to our ongoing success & rapid growth.

Stellar was founded in 1990 in Garner, Iowa, and has since expanded operations to multiple U.S. locations. Stellar is a 100% employee-owned and operated manufacturer of high-quality work trucks and trailers, as well as service truck and van accessories. Through an innovative, growing product line and an expanding distribution network, Stellar has gained an international presence and become the No. 1 productivity choice in many markets.

Our commitment to building the best equipment requires the best people. If you are passionate about creating quality products in a positive, friendly teamwork atmosphere, we want to hear from you! Apply today and take the first step towards an exciting and rewarding career with Stellar Industries.

Responsibilities

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Work with customers and distributors both over the phone as well as through email to assist them in determining the parts they require for their equipment by using parts manuals, engineering drawings and other resources
• If necessary work with the Customer Service Technicians to determine the correct parts needed
• Once part numbers have been determined take down customer information and forward it to order entry for the order to be processed
• Provide timely response to customer inquiries regarding pricing, product availability and product information.
• Provide authorization to customers for the return of Stellar products. Work with Warranty Department on necessary documentation and corresponding information for return goods
• Update and maintain customer files
• Always address and communicate with customers in a professional manner regardless of the customers’ communication style.
• Complete assignments or projects concerning customer data, warranty, or other pertinent topics in a timely and effective manner.
• Follows all company safety rules as laid out in the company safety manual and all other company policies.
• Maintain company equipment and work areas in a clean and orderly manner.
• Other duties may be assigned.

Supervisory Responsibilities    

This job has no supervisory responsibilities.

Qualifications

 The position of Parts Specialist will involve daily verbal and written communications with our customers. It is extremely important that the person filling this position display the highest standards possible by:

• Using courteous and friendly techniques to convey understanding when dealing with our customers in person and on the telephone.
• Excellent communication skills.
• Exhibiting a keen attention to detail, when listening to our customers’ needs or concerns.
• Promptly following-up on customer service calls.
• Being firm, yet fair, when dealing with a warranty consideration.
• Individual must have good computer and keyboarding skills.
• Individual must have a good understanding of, and show implementation of, Stellar Industries, Inc. sales, service, policies and procedures.
• Able to read and interpret documents such as blue prints, operation and technical service manuals or the ability to learn.
• Able to lift up to 45 lbs., and sit at a desk for extended periods of time.

Education and/or Experience

• High School Degree or GED required
• AA or AS degree from an accredited two-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

Language Skills    

• Pleasant telephone and strong interpersonal skills
• Good writing and communication skills

Mathematical Skills                                                      

• Basic math including fundamental algebra knowledge required.

Reasoning Ability

• Able to follow established procedures
• Able to make exceptions to procedures with supporting documentation or reasoning
• Good problem-solving ability
• Able to work independently as well as with a team

Computer Skills 

• Proficient with the use of PC’s including Microsoft Office or similar software programs
• Familiar or the ability to learn to use Epicor    

Posted on: 2024-05-20 07:20 PM